Laboratory Management System FAQ

Healthray LMS is a digital platform that automates laboratory operations such as test booking, sample tracking, report generation, and billing. This minimizes manual work and paperwork.

No, Healthray LMS is simple and user-friendly. Users just need basic computer knowledge. All forms, menus, and reports are guided for convenience.

When a user enters patient details and a test number, the LMS automatically generates a unique lab number and starts sample tracking instantly.

Yes, all samples are tagged through barcodes, making tracking easy from collection to testing and final report. The entire system is traceable.

Reports are automatically generated once test results are entered. Predefined templates help maintain accuracy and consistency.

Yes, both doctors and nurses can access reports via secure login. The LMS also sends SMS and email alerts when reports are ready.

Yes, test rates are predefined and bills are generated automatically. The system supports cash, card, and online payments.

The LMS automatically updates inventory whenever a test is performed. Users receive low-stock and expiry alerts to maintain smooth operations.

Yes, multi-location labs can view all data on a centralized dashboard for real-time coordination.

Yes, hospitals can customize report templates with their branding, logo, and format for a professional appearance.

Yes, the cloud version provides remote access, while the on-premise version suits users preferring an offline setup.

Yes, Healthray provides training sessions, video tutorials, and step-by-step manuals during onboarding.

Yes, automated analytics include daily test counts, revenue summaries, turnaround time, and staff performance insights.

The Healthray support team is available 24/7 via phone, email, and ticket system. Urgent issues get a priority response within 1 hour.

Yes, all patient records are encrypted and password-protected. The system is HIPAA-compliant for maximum data security.

Only authorized admin details should be shared. Healthray never asks for passwords or sensitive data.

Restart the computer after clearing the cache. If the issue persists, raise a support ticket for remote troubleshooting.

In the system’s Help & Support section, users can find a phone number, email ID, and live chat for instant support.

Use the Feature Request option in the support portal to submit suggestions. The team reviews and includes them in future updates.

Yes, in the Support Query Sessions section of the dashboard, users can view all previous tickets and their status.

Yes, the support team can remotely access your system (with consent) to resolve issues quickly.

Take screenshots of the error messages and submit a ticket. Other modules can still be used until the issue is resolved.

The LMS offers both monthly and yearly subscriptions, with discounts on yearly plans.

Yes, a one-time setup and implementation fee covers installation, customization, and staff training.

Yes, modular pricing allows users to pay only for the features they require.

Yes, the cloud version is more cost-effective, while the on-premise version includes local setup and maintenance costs.

Yes, basic training is included. Additional sessions or advanced training may have nominal fees.

Yearly renewals include support and updates. Extra customizations may require an additional quote.

Refund policies are not explicitly stated. It’s recommended to use the free trial before subscribing.

Yes, software updates and feature upgrades are included as long as the subscription is active.

Healthray offers subscription-based plans starting at around $100/month. One-time plans (₹79,999) may apply for larger HIMS packages.