Hospital Information Management System That Connects Every Department

Prepares invoices with GST compliance and delivers receipts almost instantly to patients via email and WhatsApp.

Each clinical procedure a blood test to surgery is automatically associated with the patient bill without any manual input.

Checks patient insurance availability, handles pre-authorizations, and handles the entire TPA process of admission to settlement.

Manages end-to-end cashless claims processing of the insured patients minimizes discharge delays and rejection rates.

Pre-authorization and claim submission workflows and built-in support with government health scheme billing.

Bundle surgical, maternity, wellness, or diagnostic services into a single upfront payment, with auto redemption tracking.

Customers receive cash, credit card, UPI, digital wallets, online payments, advances, partial payments, and refunds in a single interface.

Deals with multiple level pricing of self-pay, corporate and insured patients whose discount approval processes are under control.

Produces an approximate final bill before discharge to ensure that patients never get caught off guard, and finance teams are never in hot pursuit.

Automatically produces itemized bills in consultation, procedures, pharmacy, laboratory, radiology, room rent, ICU, gases and consumables.

Generates CPT & ICD-10/11 coded bills for US-based hospital billing, insurance claim submission, & payer reimbursement workflows.

See collections, pending claims, outstanding bills, and revenue trends in real-time without having to wait until the end of the day to see their end-of-day report.

Handles billing corrections, refunds, post discharge adjustments with full audit trail.

Patients make appointments online, through a mobile application, WhatsApp, telephone or walk-in using a single platform.

Measures patient vital sign at triage prior to the consultation to allow the doctor to have a baseline when the patient enters the room.

Physicians can see the full medical history, previous medications, lab tests, and radiology reports in real-time during the visit.

Doctors also keep their most common prescriptions, examination notes, and treatment plans in the library so that they can be documented more quickly.

Calendar view of consultant and specialist schedules in real-time daily, weekly and monthly.

Automatically registers fee charges, consultation charges and billing of services with real-time TPA and insurance validation.

Flags indicative follow-up visits of diabetic and hypertensive patients, as well as other chronic disease patients to guarantee continuity of care.

Produces organized referral letters that include patient summaries in case of an internal referral to a specialist or external referral to a hospital.

Patient volumes, OPD revenue, doctor performance and peak hour analysis daily and monthly reports.

Physicians compile electronic prescriptions and submit lab or radiology orders right on the consultation screen.

Auto-generates tokens and handles patient queues based on the visit type, such as new, follow-up, or priority, which helps to decrease overcrowding in the waiting rooms.

Full computerization of patient admissions, bed assignment, inter-ward transfers, and discharge.

Assists APACHE II, SOFA, and GCS scoring to effectively assess critical care and make clinical decisions.

Records hourly nursing shifts, ventilator data, intake/output data, and bedside monitoring data directly into the patient record.

Nurses input care plans, shift notes, and provide medications using barcode verification to the electronic medication administration record.

Nurses use iSoBAR to transfer bedside records including hourly vitals, medication updates, & progress notes to ensure the next shift has every critical detail.

Physicians submit electronic requests to obtain medications, laboratory tests, X-rays, diet, and procedures in real-time and can be seen by all departments concerned.

Evidence-based templates of standardized care protocols provide clinical teams with evidence-based care pathways in common conditions.

Intrinsic assessment tools identify high-risk patients to enable the nursing staff to institute preventive care measures at an early stage.

Features an automatic alert to alert the staff on the ward in case the patient needs contact, droplet, airborne isolation precautions.

This is automatic in capturing all billable services delivered such as bed charges, pharmacy, consumables, nursing, procedures and so on automatically.

Efficiently processes pre-authorization requests, approval tracking and digital insurance documentation during the inpatient stay.

Auto-creates structured discharge summaries including diagnosis, treatment course, medications and follow-up instructions to all IPD patients.

Tracks inventory of medicines in real time at all stores and uses first-expiry-first-out policies to reduce wastage.

Maintains an electronically compliant digital register of Schedule H, H1, and X drugs, with full dispensing audit trails.

Doctor prescriptions are sent directly to the pharmacy counter through EMR removing handwriting mistakes and dispensing time.

Charges of dispensed medicines automatically posted to the OPD or IPD bill of the patient without manual entry.

Monitors the temperature of vaccines, insulin, and temperature-sensitive medication with breach notifications.

Imposes hospital approved drug formulary with an organized approval process of non-formulary medicine orders.

Automates procurement by creating POs, comparing vendors, entering GRNs and matching three-ways.

Wards enter digital medicine requisitions, receive stock electronically and record returns without physical registers.

A track and record of medicine returns to vendors with credit notes support documentation.

Fast and slow-moving drug reports, stock valuation, consumption patterns, and period-by-period pharmacy revenue.

Warning before dispensing, pharmacists are given warnings of contraindications, drug-drug interactions, and conflicts between patients and allergies.

Facilitates online, mobile application, WhatsApp, telephone and walk-in bookings using a single centralized reservation system.

Each appointment will be connected to the unique ID of the patient and the medical record to access the data immediately at the check-in.

Automatically allocates tokens and orders patient queues based on visit type: new, follow-up, emergency, or priority

Pre-books lab tests, radiology (MRI/CT/X-ray) and OT slots and the clinical appointment.

Sends confirmation and reminder messages (SMS, Email, WhatsApp) automatically to minimize no-shows and last-minute cancellations.

Tracks all the appointments with the following stages: booked, confirmed, checked-in, in-consultation, completed, cancelled, and no-show.

Intelligent management of overbooking and waitlists automatically fills cancelled slots off the waiting queue.

Simple rescheduling with obligatory reason recording to audit, report, and pattern examine.

Live display of the consultant and specialist schedules with daily, weekly, and monthly slot management.

Booking volumes, no-show rates, and peak hours, and doctor utilization reports to optimize scheduling decisions.

New patient, revisit, emergency fast-track and MLC registration can be registered without disrupting data continuity.

Records language, dietary and religious preferences to aid in delivering personalized and culturally relevant care.

Creation and linking of Ayushman Bharat Health Account ID at registration - making the hospital ABDM-ready right at day one.

Fingerprint or palm scan is optional to avoid duplication of patient registration and records full patient demographics.

Uploads Aadhaar, insurance cards, SSN, and other identification and scans in the patient record.

e-Captures patient consent to treatment, data sharing, and ABDM health record access with e-signatures and audit trail.

Detection of the possible duplicate record & merging workflow are automatically recognized and presented in a structured way to ensure the accuracy of the data.

Prints patient ID cards and sample collection stickers at registration with a barcode, eliminating errors in identifying the patient or sample during the stay.

A patient is given a permanent ID at the hospital that will be related to all visits, investigations and treatments and also billing which will be stored in one record.

Billing fees and consultation fees are automatically applied and immediately generated upon registration.

Categorizes patients as either P1, P2, or P3 on arrival, allowing the critical cases to be promptly escalated to the appropriate care team.

Generates documents of medico-legal cases and police intimation records with time stamps to comply with legal requirements.

Real-time captures all emergency service charges and advances payments without delaying clinical care.

Monitors the bed occupancy, equipment availability and the patient assignment in resuscitation and trauma bays in real time.

This links the casualty department with the reservation of an operation in emergencies when there is a need to conduct an urgent surgery.

Receives patient data from the ambulance teams prior to arrival to ensure the emergency department is ready on handover.

Automatically notifies senior physicians, ICU staff, and other specialists in the field in case of patient worsening.

Monitors cascade footfall, case type, response, result to operational planning and accreditation reporting.

Records bare minimum data in seconds in order to start care without registration.

View all wards and rooms at a glance and see the occupied, vacant, booked, blocked and under-cleaning bed status.

Occupancy rates, ward utilization, average length of stay, and bed turnover reports to help plan operations.

Bed status is automatically updated on every admission, transfer and discharge, while saving time with no manual updating is necessary.

Classifies beds by type: ICU, isolation, general, post-operative, private, semi-private and equipment associated with the bed is tracked.

Manages queues of admission according to the bed availability in real time and clinical priority minimizes patient waiting time during admission.

This feature shows patient information, vitals, current orders, and nursing notes on the ward dashboard to access and view in a few seconds.

This will automatically inform the housekeeping when a bed is vacated to allow cleaning to commence and turnaround time minimized.

Computer-based scheduling of OT slots in various theatres avoiding conflicts and fully utilising them.

Facilitates the process of planned and emergency surgery with real-time status tracking between booking and completion.

Digital pre-operative and post-operative safety checklists provide a better protocol adherence and minimize surgical mistakes.

Pre-assigns surgeons, anesthesiologists, nursing personnel, and necessary surgical kits to a particular procedure.

A special anesthesia assessment, risk assessment and planning area that is filled out before any surgical procedure.

Live recording of surgical notes, anesthesia administration and vital parameters during the procedure.

Notes blood transfusion, IV fluids, administration of drugs, and patient outputs during the operation.

Integrates OT instrument requests and CSSD to request sterile supply, track and decontaminate used supplies.

Monitors surgical consumables and implants applied in a given procedure in order to bill properly and refill inventory.

Automatically records all OT bills and creates reports on theatre utilization, efficiency and revenue.

Lab test orders entered directly on the EMR or OPD consultation screen, no paper requisitions, no typing errors.

Formatted culture report templates and antibiotic sensitivity report templates that communicate directly to clinical staff.

Direct integration with Siemens, Roche, Abbott, Mindray and others analyzers. Results are automatically transferred without manual entry.

Automatically notifies the treating doctor in real-time as a result exceeds a preset critical value and eliminates delayed clinical response.

Results are validated electronically by technicians and approved reports are released immediately via EMR and patient portal.

Each sample is given a special barcode upon collection, which allows real-time tracking of the sample through processing, analysis and reporting.

Tracks tests that are sent to external reference labs dispatch, expected TAT and receipt of results all in a single system.

QC tracking, SOP enforcement, and audit trails aid laboratory accreditation and regulatory preparedness.

Delivers approved lab reports directly to patients via portal notification, SMS, or WhatsApp automatically.

Monitors consumable and reagent stock having expiry and low stock warning to eliminate testing interruptions.

Physicians make imaging orders on the EMR immediately available to the radiology department without calls and paper.

CT, MRI, X-ray, & ultrasound machines automatically receive patient & study data manual data entry will be eliminated at the modality.

Provider radiology reports linked to PACS-stored images to create a complete diagnostic record that can be accessed anywhere in the hospital.

Immediately, notifies the treating doctor when a radiologist finds a critical or unexpected finding that needs urgent attention.

Radiologists dictate and type and electronically sign reports, which are automatically released into the referring clinician and patient record upon approval.

Forwards imaging studies to offsite or on-call radiologists to report to them - allows after hours and subspecialty reporting without delay.

Structured reporting templates to x-ray, CT, MRI, ultrasound, and mammography - consistent complete reporting.

Measures TAT, physician workload, and modality usage to locate the bottlenecks and enhance department efficiency.

Convenient charging of radiology procedures automatically to patient billing, with appropriate CPT and ICD coding no manual reconciliation.

Full donor registration including medical history, eligibility check and maintenance of permanent donor record.

Wards and OT teams make digital blood requests, which have approval tracking, issuance, and return logs.

Documents component separation and required infection screening (HIV, Hepatitis B/C, Malaria, VDRL) of each unit.

Automates compatibility testing between the donor and recipient minimizing the risk of transfusion reactions and human error.

Monitors blood stock by group, component, and location of storage and expiry dates and low-stock warnings.

Records complete chain of custody between donor & recipient aids inspection readiness & adverse event investigation.

This is where the disposal of used or expired products through full documentation of the same is done in order to be audited by the regulatory authorities.

The report and compliance analytics will meet hospital accreditation needs of NBTC through provision of usage trends, expiry and transfusion outcome data.

Helps physicians with real-time treatment recommendations, drug warnings, and evidence-based treatment proposals.

Predicts patient inflow, bed demand, and staffing needs to allow administrators to plan, not respond.

Automates the appointment slots, wait times and reminds the patient automatically to minimize no-shows.

Identifies unauthorized access, and automatically creates HIPAA, GDPR, and DISHA compliance notifications.

Automatically identifies billing mistakes, confirms insurance payments, and speeds up reimbursements.

Assists radiologists to detect anomalies in CT, MRI and X-ray scans more efficiently and consistently.

24/7 bookings, symptom requests, and report updates on the web, mobile, and WhatsApp.

Turns doctor speech into structured EMR entries with NLP reducing documentation time by a large margin.

Anticipates discharge readiness, organizes post-acute treatment, & enhances bed turnover without last-minute rush.

Predicts the demand of medicine, automates reordering, and eliminates stockouts and expiry losses.

Continuous real-time data on the patient flow, bed occupancy, department workload, and staff performance not at the end of the day.

Forecasts the bed demand using trends in the past assisting the administrators in proactive planning of admissions and staffing.

Monitors department and individual doctor volumes, revenue contribution, and efficiency ratios to identify leakage and optimize payment workflows.

Consistently monitors ALOS, bed occupancy rate, OPD turnaround time, infection rates, and departmental efficiency as compared to targets.

Tracks HAI rates, isolation cases, and antibiotic usage patterns to aid infection control and compliance with NABH.

Full disclosure of revenue, accounts receivable, expenses and profitability with early identification of revenue leakage.

Finance and operations teams create their own reports by department, doctor, service, or time period without IT intervention.

Automatically sends daily, weekly, and monthly reports to the appropriate stakeholders via email at specific times.

Automatically sound warning bells when there is a shortage of inventory, excessive wait times, a spike in infections, or when there is a financial anomaly before it goes out of control.

Each user, a doctor, a nurse, the billing staff, the administration, can only access what is necessary to them based on their role and no more.

Idle sessions will automatically end in accordance with the configurable time-out policies avoiding unauthorized access on shared terminals.

Enterprise-grade encryption is applied to all patient data, PHI, and medical records to ensure their encryption at rest and during transit.

Each and every login, data access, edit and approval is recorded in an unalterable log supporting internal audits and external regulatory audits.

Frequently, and securely scheduled backups with established RTO and RPO targets guarantee that businesses can continue to operate in the event of a system failure or cyber attack.

Advanced firewall technologies and intrusion detection measures provide security to the hospital network against DDoS attacks and unauthorized access in the system.

Authenticates the identity of staff based on multiple authentication levels and enables single sign-on to access the system in a seamless and secure manner.

Optional Hardware Security Module support of cryptographic keys and digital certificate management of hospitals that need more security controls.

The integrated compliance features create audit-compatible reports and keep records needed to comply with healthcare data regulation.

All clinical transactions (consultation, pharmacy, lab, OT, bed charges) are automatically posted to the finance system in real-time.

Monitors individual invoices, outstanding dues and payment follow-ups across cash, corporate, and insurance payers in a single location.

Flexibility to post transactions as individual entries or consolidated end of day summaries depending on the hospital accounting preferences.

Two-way data feed with major ERP (Enterprise Resource Planning) and accounting systems, no manual journal entries and reconciliation.

This feature automatically compares purchase orders, vendor invoices, and goods receipts to avoid overbilling and mistakes in payments.

To clean up financial reporting, properly categorizes revenue by the payer type self-pay, corporate, government scheme, insurance.

Enables GST returns and e-invoicing mandates as per international fiscal laws regarding hospital billing transactions.

Enables digital tax reporting and e-invoicing mandates as per international fiscal laws regarding hospital billing transactions.

Integrates HR payroll and operating expenses into the financial system to manage entire hospital costs.

Provides management and closure of accounts receivables to insured, TPA, and corporate credit patients with structured settlement processes.

The current stock levels in all the central stores, pharmacies, wards, and departments are all visible at a single dashboard.

Automates ventilator, imaging equipment, and other regulated device calibration alerts and logs aids in NABH and ISO compliance.

Barcode/RFID scanning of digital goods receipt guarantees the accuracy of the entry point so no one can make a mistake.

Sends low-stock alerts and auto-reorder orders to prevent clinical workflow disruptions due to shortages.

Records batch codes and expiry dates of medicines and consumables - safeguards patient safety and compliance with regulations.

Determines the high consumption departments, waste pattern, pilferage risks, and cost leakage through detailed analysis of reports.

Single source of truth for all biomedical equipment, IT assets, furniture, and infrastructure across the hospital.

Finds mobile equipment such as IV pumps, wheelchairs and ventilators in real time eliminating loss and retrieval time.

Preventive maintenance and breakdown work orders are scheduled and tracked on all critical equipment reducing downtime.

Automates purchase order creation, vendor comparison, quotation management and multi-level approval processes.

Issues notifications 30 and 90 days before the date of warranty expiry or renewal of AMC contract eliminating lapses in coverage.

Unified HR database of personal information, qualifications, designations, departmental mapping and full employment history.

Real time attendance tracking through fingerprint or RFID (Radio Frequency Identification) connectivity avoiding buddy punching and paper timesheets.

Automates and maintains rotating doctor, nurse and technical staff duty rosters night shift, emergency duty, and on-call schedules.

Automates full computation of salary including statutory deductions, incentives, bonuses and net pay disbursement.

Tracks, classifies, & routes IT, biomedical, and facility service requests with the SLA tracking and prioritized escalation.

Tracks the leave balances, accepts online leave requests and provides approval workflows in all types of leaves.

Tracks medical licenses, certifications and renewal dates of clinical staff sends alert about expiry.

Employees can access their payslips, leave days, shifts, and personal information safely without involving the HR.

Oversees the visiting consultant fee arrangements, the percentage based revenue sharing, & calculates the fees based on procedures.

Oversight of the goal setting, appraisals and compliance training programs of the administrative and clinical personnel tracking.

Designates and tracks cleaning and sanitizing duties across wards, OPDs, ICUs and OTs digital shift checklists.

Provides live monitoring of housekeeping tasks such as bed release notified as soon as a patient is discharged.

Traces all surgical devices, including decontamination and sterilization, all the way to the patient.

Automatically record temperature, pressure and cycle settings on each sterilization cycle viewable as audits any time.

Tracks linen items across the washing, sterilization, distribution, and condemnation process by RFID or barcode scan.

Guides staff through correct waste segregation and tracks waste bags from origin department to certified vendor.

Automatic waste creation by department and category prepared to submit to CPCB and regulatory audits.

Monitors housekeeping and laundry supplies with ordered notices to maintain the ongoing operation of the facilities.

Dieticians create diagnosis-based meal plans and daily diet orders link automatically to patient admission and discharge status.

Plans kitchen production, maintains ingredient inventory and reduces food waste by purchasing demanded ingredients.

Tracks the assembly of trays and delivering them to designated wards and patients- quality and temperature records.

Records the deceased patient and assigns bays and records handover to family fully documented.

Automatically creates death certificates and initiates necessary legal and police notifications when there is a medico-legal case.

Visitor passes are issued digitally with entry and exit stamps. Visitor passes provide limits on the number of visitors per ward and access to restricted areas.

Controls ambulance dispatch, driver assignment and real time fleet position including sharing of pre-arrival patient data with the emergency department.

Records capture ambulance service expenses to bill and arrange fleet maintenance to keep it operational for patients.

Patients will be able to self-book, reschedule or cancel appointments and see real-time availability of slots, which will aid in reduction of no-shows.

On-demand secure access to EMR data such as visit history, lab report, radiology images (CT, MRI, X-ray) and diagnostic report.

Built-in support for video consultations and remote care, which enables patients to have an online consultation with the doctor.

Secure two-way messaging with care teams, as well as automated following up and report availability alerts.

Online requests for prescription renewals without unnecessary hospital visits.

Access to invoices, downloadable receipt and online payments using built-in payment gateways or e-wallets.

Patients can scan, upload, and store external medical records directly in their profile.

Digital feedback and rating tools to capture patient experience and service quality insights.