Welcome To Healthray HMS’s Privacy Policy

The Website and Application is operated and run by Healthray Technologies Pvt. Ltd., having its registered address at “1st Floor, A – Millenium Point, Opp. Gabani Kidney Hospital, Station Rd, Surat 395003, Gujarat, India” represented by its Partners and hereinafter referred to as the “Company” (where such expression shall, unless repugnant to the context thereof, be deemed to include its respective legal heirs, representatives, administrators, permitted successors and assigns) are operating the Website and the Mobile Application on the Brand Name “Healthray “.

This legal agreement is an electronic record in terms of Indian Information Technology Act, 2000 and rules there under as applicable and the amended provisions about electronic records in various statutes as amended by the Indian Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This legal document is published in accordance with the provisions of Rule 3 (1) of the Indian Information Technology (Intermediaries guidelines) Rules, 2011 and Rule 4 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008 that require publishing the Terms and practices for access or usage of the Platform.

The creator of this Privacy Policy ensures a steady commitment to Your privacy with regard to the protection of your invaluable information that you may share across on this platform. This privacy policy contains information about the Website https://ray.healthray.com and Mobile Application “Healthray Doctor and Patient” (hereinafter referred to as the “Platform “).

To provide You with Our uninterrupted use of the Platform, We may collect and, in some circumstances, disclose information about you with your permission. To ensure better protection of Your privacy, We provide this notice explaining Our information collection and disclosure policies, and the choices You make about the way Your information is collected and used.

This Privacy Policy shall be in compliance with the General Data Protection Regulation (GDPR) in effect from May 25, 2018, and any and all provisions that may read to the contrary shall be deemed to be void and unenforceable as of that date. If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not use or access the Platform. If you have any questions or concerns regarding this Privacy Policy, you should contact our Customer Support Desk.

ANY CAPITALIZED WORDS USED HENCEFORTH SHALL HAVE THE MEANING ACCORDED TO THEM UNDER THIS AGREEMENT. FURTHER, ALL HEADING USED HEREIN ARE ONLY FOR THE PURPOSE OF ARRANGING THE VARIOUS PROVISIONS OF THE AGREEMENT IN ANY MANNER. NEITHER THE USER NOR THE CREATORS OF THIS PRIVACY POLICY MAY USE THE HEADING TO INTERPRET THE PROVISIONS CONTAINED WITHIN IT IN ANY MANNER.

  1. INFORMATION WE COLLECT

    1. The kinds of information that We collect about You include Personal Information and Non-Personal Information. Personal Information and Non-Personal Information are collectively referred to as “Information“.
    2. Personal Information is data collected that can be used to uniquely identify or contact You. Personal Information for this Privacy Policy shall include, but not be limited to :
      • Name,
      • Birthdate,
      • address,
      • Gender,
      • financial information such as Bank account or credit card or debit card or other payment instrument details ,
      • physical, physiological and mental health condition,
      • sexual orientation,
      • medical records and history,
      • Login ID and password;
    3. We may also collect information other than Personal Information from You through the Platform when You visit and /or use the Platform. Such information may be stored in server logs. Such Non-Personal Information would not assist us to identify You personally. Such Non-Personal Information may include :
      1. Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used,
      2. Master and transaction data and other data stored in Your user account,
      3. Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in Our log files;
    4. To get complete access of Platform patient and doctor app, we are asking below listed permission to the user to allow for accessing the app. Permissions are listed below:
      1. Camera & Photo Gallery Permission.
      2. Location Permission.
      3. Get System External Storage Permission to write down or save images or documents.
      4. iCloud or Drive access to pickup images or documents.
      5. Ger Bluetooth, Wifi or Internet connection Access to check wifi reachability, record audio permission etc.

  2. HOW WE COLLECT INFORMATION?

    The methods by which We collect Your Information include but are not limited to the following :

    1. When You register on Our Platform,
    2. When You create a profile on Our Platform or as part of Services,
    3. When You provide Your Information to us,
    4. When You use the features on Our Platform and/or when You use Services,
    5. When You access Platform or Services,
    6. By use of cookies (discussed below).
    7. When you allow for contact sync. We also collect contact information if you choose to upload, sync or import it from a device.
    8. You don’t have to post or upload personal data; though if you don’t, it may limit your ability to grow and engage with your network over our Services.
    9. When others import their contacts. We receive personal data ( contact information) about you when others import or sync their contacts, associate their contacts with Member profiles, or send messages using our Services.

  3. OUR USE OF YOUR INFORMATION

    We collect Your Information for various purposes, including the following :

    1. In order to enable You to use the Website and utilize the Services. For instance, You may provide Your health-related information on the Website in order to consult privately with an HCP, or You may provide Your financial information in order to process a payment which You need to make on the Website.
    2. to respond to Your inquiries,
    3. to provide You with information about products and services available on the Website,
    4. to personalize Your experience on the Website,
    5. to help You address Your problems incurred on the Website including addressing any technical problems,
    6. for proper administering of the Website,
    7. to conduct internal reviews and data analysis for the Website (e.g., to determine the number of visitors to specific pages within the Website),
    8. to improve the services, content and advertising on the Website,
    9. to protect the integrity of the Website,
    10. to respond to judicial processes and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law,
    11. to conduct analytical studies on various aspects including user behaviour, user preferences etc.
    12. to make disclosures as may be required under applicable law.
    13. We use contacts to keep growing your network by suggesting connections for you, it is your choice whether to invite someone to our services or send a connection request. Contacts also help in creating personalized experiences (including following suggestions, feed and communication) that are unique and relevant to you.

  4. HOW INFORMATION IS COLLECTED

    1. Our Platforms installed in the device need a working internet connection, location permission to access and use our Platform. We are not asking, access or opening any other Platforms without prior concerns with the user.
    2. You may be provided with links on the Platform that direct You to third party Platforms / Platforms/content or service providers, including advertisers and e-commerce Platforms (collectively “Third Party Platforms“).
    3. The platform does not endorse any Third Party Platforms that You may be directed to from the Platform.
    4. Links to such Third Party Platforms are provided for Your convenience only. Please exercise Your independent judgment and prudence when visiting/using any Third Party Platforms via a link available on the Platform. Should You decide to click on the links to visit such Third Party Platform, You do so of Your own volition. Your usage of such Third Party Platforms and all content available on such Third Party Platforms is subject to the terms of use of the respective Third Party Platform and Platform is not responsible for Your use of any Third Party Platforms.

  5. HOW IS INFORMATION SHARED AND TRANSFERRED?

    1. We may exchange, transfer, share, part with all or any of Your Information, across borders and from Your country to any other countries across the world with Our affiliates/agents / third party service providers/partners/banks and financial institutions for the purposes specified under this privacy policy or as may be required by applicable law or in case of sale, acquisition, merger or bankruptcy involving Platform.
    2. You acknowledge that some countries where We may transfer Your Information may not have data protection laws which are as stringent as the laws of Your own country.
    3. You acknowledge that it is adequate that when Platform transfers Your Information to any other entity within or outside Your country of residence, Platform will place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this Privacy Policy.

  6. EXTERNAL LINKS ON THE PLATFORM

    The Platform may include advertisements, hyperlinks, payment portal links to other Platforms or resources. We have no control over any other Platform or resources or contents available on these other platforms, which are provided by companies or persons other than Us. You acknowledge and agree that we are not responsible for the availability of any such external Platforms or resources, and do not endorse any advertising, or other materials on or available from such platform or resources. You acknowledge and agree that We are not liable for any loss or damage which may be incurred by you as a result of the availability of those external Platforms or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising or other materials on, or available from, such Platforms. These external third party Platforms and resource providers may have their privacy policies governing the collection, storage, retention and disclosure of Your Personal Information that You may be subject to. We recommend that you enter the Platform and review their privacy policy.

  7. YOUR RIGHTS

    1. Unless subject to an exemption, you have the following rights concerning your data :
      1. The right to request a copy of your data which we hold about you;
      2. The right to request for any correction to any personal data if it is found to be inaccurate or out of date;
      3. The right to withdraw Your consent to the processing at any time;
      4. The right to object to the processing of personal data;
      5. The right to complain about a supervisory authority;
      6. The right to obtain information as to whether personal data are transferred to a third country or an international organization;
    2. Where you hold an account, you are entitled to a copy of all personal data which we hold concerning you. You are also entitled to request that we restrict how we use your data in your account when you log in.

  8. CONFIDENTIALITY

    You further acknowledge that the Platform may contain information which is designated confidential by us and that you shall not disclose such information without our prior written consent. Your information is regarded as confidential and therefore will not be divulged to any third party, unless if legally required to do so to the appropriate authorities. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the platform, and you retain sole discretion to seek for discontinuation of such communications at any point of time.

  9. OTHER INFORMATION COLLECTORS

    Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are on our Platform or other Platforms throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. To the extent that we use third party advertisers, they adhere to their privacy policies. Since we do not control the privacy policies of the third parties, you are subject to ask questions before you disclose your personal information to others.

  10. OUR DISCLOSURE OF YOUR INFORMATION

    1. We may host surveys for survey creators for our platform who are the owners and users of your survey responses. We do not own or sell your responses. Anything you expressly disclose in your responses will be disclosed to survey creators. Please contact the survey creator directly to better understand how they might share your survey responses.
    2. Information collected will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005, any rules made thereunder or any other law for the time being in force.
    3. Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting and foregoing), we may be forced to disclose information to the government, law enforcement agencies or third parties. Therefore, although we use industry-standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private. We do however assure you that any disclosure of your personally identifiable information shall be personally intimated to you through an email sent to your provided email address.
    4. As a matter of policy, we do not sell or rent any personally identifiable information about you to any third party. However, the following describes some of the ways that your personally identifiable information may be disclosed :
      1. External Service Providers : There may be several services offered by external service providers that help you use our Platform. If you choose to use these optional services, and in the course of doing so, disclose information to the external service providers, and/or permit them to collect information about you, then their use of your information is governed by their privacy policy.
      2. Law and Order : We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.

  11. ACCESSING, REVIEWING AND CHANGING YOUR PROFILE

    Following registration, you can review and change the information you submitted at the stage of registration, except Email ID and mobile number. An option for facilitating such change shall be present on the Platform and such change shall be facilitated by the User. If you change any information, we may or may not keep track of your old information. We will not retain in our files information you have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce our terms and conditions. Such prior information shall be completely removed from our databases, including stored”back up” systems. If you believe that any information, we are holding on you is incorrect or incomplete, or to remove your profile so that others cannot view it, the User needs to remediate, and promptly correct any such incorrect information.

  12. CONTROL OF YOUR PASSWORD

    1. You are entirely responsible for maintaining the confidentiality of your password. You must protect it against unauthorized access of your account and information by choosing your password carefully and keeping your password and computer secure by signing out after using our Platform.
    2. You agree not to use the account, username, email address or password of another Member at any time or to disclose your password to any third party. You are responsible for all actions taken with your login information and password, including fees. If you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password. You agree to notify us immediately if you suspect any consistent unauthorized use of your account or access to your password even after changing it.

  13. SECURITY

    1. The security of Your Personal Information is important to us. We have adopted reasonable security practices and procedures to ensure that the Personal Information (protected health information) collected is secure. You agree that such measures are secured and adequate. We restrict access to Your Personal Information to Our and Our affiliates’ employees, agents, third-party service providers, partners, and agencies who need to know such Personal Information concerning the Purposes as specified above in this Privacy Policy and provided that such entities agree to abide by this Privacy Policy.
    2. While We will endeavour to take all reasonable and appropriate steps to keep secure any information which We hold about You and prevent unauthorized access, You acknowledge that the internet is not 100% secure and that We cannot provide any absolute assurance regarding the security of Your Personal Information. We nor any of the HCP on Platform will not be liable in any way concerning any breach of security or unintended loss or disclosure of information caused by Us concerning Your Personal Information.
    3. The platform will be free to use, collect and disclose information that is freely available in the public domain without your consent.

  14. SEVERABILITY

    Each paragraph of this Privacy Policy shall be and remain separate from and independent of and severable from all and any other paragraphs herein except where otherwise expressly indicated or indicated by the context of the agreement. The decision or declaration that one or more of the paragraphs are null and void shall not affect the remaining paragraphs of this privacy policy.

  15. AMENDMENT

    Our Privacy Policy may change from time to time. The most current version of the policy will govern our use of your information and will always be at the Platform. Any amendments to this Policy shall be deemed as accepted by the User on their continued use of the Platform.

  16. AUTOMATED DECISION MAKING

    As a responsible Platform, we do not use automatic decision-making or profiling.

  17. ONSENT WITHDRAWAL, DATA DOWNLOAD & DATA REMOVAL REQUESTS

    To withdraw your consent, or to request the download or delete your data with us at any time, please email to [email protected]

  18. CONTACT US

    If you have any questions or concerns regarding this privacy policy, you should contact us by sending an e-mail to please email to [email protected]

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