AI-Powered Cloud-Based Hospital Information Management System

Live access to operational data, such as patient flow, bed occupancy, department workload, and staff performance without having to wait to get end-of-day and month-end operational reports.

Interactive charts, graphs, and heat maps on the dashboard that simplify the interpretation of complex hospital data by the clinical and administrative leadership.

The constant control over such important hospital indicators as Average Length of Stay (ALOS), bed occupancy rate, and infection rates, patient turnaround time, and departmental efficiency.

Complete visibility of hospital revenue, accounts receivable, expenses, and profitability that assists finance teams in monitoring the performance and detecting revenue leakage in the initial stages.

Facility to create Ad-Hoc reports according to certain needs such as department-wise, doctor-wise, service-wise, or time-based analysis, without reliance on the IT.

Automated notifications of vital operational and clinical indicators including a lack of inventory, excessive patient waiting times, or high infection rates, or hold-ups.

The access to the system is limited according to the set job specifications like doctor, nurses, billing and administrators among others, where a user is only allowed to view and take actions only on the information that is pertinent to his or her duties.

Multi-factor authentication (MFA) and single sign-on (SSO) mechanisms are used to verify staff identities and prevent unauthorized system access.

Every piece of patient information, protected health information (PHI), and medical records are encrypted both in the database and across-systems transmissions.

Comprehensive, tamper-proof logs record every system activity such as logins, access of data, edits, and approvals to ensure accountability and support internal and external audits.

Automated and secure backups run at regular intervals, supported by high-availability infrastructure to ensure business continuity during system failures or cyber incidents.

Advanced firewall protections and network security controls safeguard the hospital information system against external threats, including DDoS attacks

Built-in compliance tools support healthcare regulations by creating audit-ready reports and maintaining documents that are necessary in legal and regulatory audits.

Optional integration with HSMs allows secure management of cryptographic keys and digital certificates for hospitals requiring enhanced security controls.

 Smooth connection with patient registration, billing, pharmacy and laboratory modules to record financial information in real time as the services are provided.

Automation of posting sales and accounts receivable entries to the HIMS to the backend financial or ERP system automatically.

Flexibility to record transactions in the form of individual entries or consolidated end-of-day entries based on the accounting preferences of the hospital.

Complete tracking and closure of accounts receivable for insurance, corporate, and third-party administrator (TPA) patients.

Posting of individual invoices to facilitate proper tracking of the outstanding dues and quicker follow-up of pending payments.

Direct integration with payment gateways, POS terminals, and EDC machines to enable secure, real-time payment collection at the point of care.

Automated creation of financial reports and summaries, and less billing errors and administration.

In-built mechanism to manage cash, corporate, and insurance payers to have the right set of revenue classification and reporting.

We record all the patient information including name, age, gender, address, contacts, blood group, nationality, and optional biometric data (either fingerprint or palm scan) to avoid duplication of records.

Every patient is assigned a permanent UHID (India) or mapped SSN (USA), ensuring all visits, investigations, treatments, and billing are linked to one consolidated medical history.

Support for multiple workflows including New Patient Registration, Revisit Registration, Accident & Emergency (A&E), and Medico-Legal Case (MLC) tagging without breaking data continuity.

Assigned scanning and uploading of identification documents (i.e., aadhaar, ssn, insurance cards, etc.) into the hospital information system.

Automatic application of registration fees and consultation charges with instant bill generation at the time of registration.

The tagging of patients can be done on the basis of the corporate associations, insurance coverage, VIP status or specific hospital campaigns to make them report and analyze.

Direct connection with the appointment booking system to facilitate not only walk-in appointments but also appointments with a particular doctor.

Creation and production of barcode patient identification cards and barcodes stickers on samples, files and patient records.

Bulk registration, fast emergency registration and automatic combining of similar records to ensure long-term accuracy of data.

Online (web and mobile), telephone, and walk in booking of appointments supported by one system.

Live access to the schedules of consultants and specialists with daily, weekly, and monthly calendar.

Automatic token creation and sequence of queues in accordance with appointment type: new visit, follow-up or priority case.

Premedicine booking of diagnostic services such as laboratory tests, radiology (MRI/CT), operation theatres.

Automatic SMS, email, and WhatsApp messages to be sent to the patients to decrease missed appointments.

Clear follow-up on the status of the appointments such as booked, confirmed, checked-in, cancelled and no-show.

Monitored overbooking and waitlist management to utilize the doctors to the fullest but not to overwork the departments.

Seamless linkage with patient registration (UHID/SSN), billing, and EMR for instant access to patient data.

Easy rescheduling and cancellation with mandatory reason logging for audit and reporting.;

Patients will be able to self-book, reschedule or cancel appointments and see real-time availability of slots, which will aid in reduction of no-shows.

On-demand secure access to EMR data such as visit history, lab report, radiology images (CT, MRI, X-ray) and diagnostic report.

Built-in support for video consultations and remote care, which enables patients to have an online consultation with the doctor.

Secure two-way messaging with care teams, as well as automated following up and report availability alerts.

Online requests for prescription renewals without unnecessary hospital visits.

Access to invoices, downloadable receipt and online payments using built-in payment gateways or e-wallets.

Patients can scan, upload, and store external medical records directly in their profile.

Digital feedback and rating tools to capture patient experience and service quality insights.

Remote and tele-consultations with integrated high-definition video conferencing, chat, and voice call facilities.

The portal/mobile app allows patients to make, reschedule, or cancel virtual appointments.

The physicians are able to create and e-sign prescriptions when on the consultation and forwarded directly to the patient or internal pharmacy.

In the virtual visit, real-time access to patient history, past visits, vitals and reports.

Secure exchange of diagnostic documents and images, with optional recording for clinical reference where permitted.

Provide online payment consultations on cards, UPI and e-wallet services.

Automated SMS, email and WhatsApp confirmation and reminders of appointments.

Follow-up visits can be easily scheduled and medications or next consultations reminders are automatic.

Encrypted storage of consultation notes and electronic consent captured digitally.

Developed to meet the standards of HIPAA, GDPR, and privacy of healthcare data in remote care.

We record all patient information, provide a permanent UHID or SSN, and facilitate walk-in registration as well as make sure that all visits are attached to a patient record.

Doctor availability, bookings, rescheduling, and cancellations are managed centrally, supported by automated SMS and email reminders.

Digital queue displays and automatic generation of tokens allow managing the flow of patients and minimize overcrowding in waiting rooms.

physicians are able to see patient history, write the consultation notes and get past lab and radiology reports in real time during the visit.

Electronic prescription writing and an order of laboratory tests or radiology examinations placed directly on the consultation screen.

Automatic processing of registration fees, consultation charges and billing of services including insurance or TPA validation.

Directly upload and store external reports, referrals and clinical records in the patient record.

Daily and monthly reports covering patient volumes, OPD revenue, and doctor-wise performance.

Complete digital handling of admissions, room and bed allocation, internal transfers, and discharge processing.

An interactive graphic display of bed occupancy, ward, and room status to minimize admission delays and turnover time.

Intra-departmental access to patient history, vitals, daily progress notes, nursing records and treatment plans.

Tools for nurses to manage care plans, record nursing notes, track medication administration (eMAR), and monitor vitals.

Doctors place electronic orders for medications, lab tests, imaging, and diet, instantly visible to respective departments.

Surgery scheduling, team assignment, pre-operative checks, intra-operative documentation, and post-operative care tracking. 

Automatic trapping of all billable services such as bed charges, pharmacy, consumables, nursing and procedures.

Electronic ward-to-pharmacy requisitions with real-time stock tracking. 

Automated generation of structured discharge summaries that contain clinical and administrative information.

Pre-authorization handling, insurance validation, and claim processing for corporate and insured patients.

Graphical display of all wards, rooms and beds that are occupied, empty, booked or in poor condition.

Live digital notifications of bed position when a patient is admitted, wards transferred or discharged.

Bed grouping, including ICU, isolation, general, post-operative, and related equipment monitoring.

Automated notifications on cleaning, sanitizing and maintenance to hasten bed preparation.

View patient details, vitals, medical notes and physician orders directly on the ward.

Automated admission lines which were run on the basis of bed availability and priority.

Extensive data regarding occupancy rates of the bed, the use of wards, and turnover.

UHID or SSN, name of patient, age, gender, IPD number, admission / discharge date.

Status of admission, discharge, (stable, LAMA, expired) and details of transfer (when applicable).

Presenting complaints, provisional diagnosis, and reason for hospitalization.

Summarized medical history, treatments administered, and clinical progress during the stay.

Chronological overview of key lab, radiology, and imaging findings.

Detailed records of surgeries such as surgeon, anesthetist, type of anesthesia, and operative observations.

Final diagnosis and discharge patient condition with ICD-10/11 coding.

Clear listing of medications to continue, discontinue, or newly prescribe with dosage instructions.

Referrals, follow-up schedule, instructions on the diet and exercises, and contacts in case of emergency.

Digital signatures of treating consultants and authorized hospital staff.

Digital scheduling of OT slots to avoid conflicts and optimize theatre utilization.

Planned appointment processes of elective and emergency surgeries with status reporting in real-time.

Dedicated section for anesthesia evaluation, risk assessment and anesthesia planning.

Plans of the surgeons, anesthesiologist, nursing personnel and the necessary surgical equipment or kit.

Digital safety checklists to ensure protocol compliance before and after surgery.

Live records of surgical notes, anesthesia records, and vital parameters.

Proper documentation of blood transfusion, fluids, drugs and outputs in the operation room.

Tracking of consumables, implants, and surgical supplies for billing and replenishment.

Automatic charge capture with reports on OT utilization, efficiency, and revenue.

Single electronic record with demographics, history of visits, diagnoses and allergies, and chronic conditions.

Standardized templates regarding consultations, progress notes, examination and treatment plans.

Orders of lab tests, radiology, procedures, medications can be placed electronically.

Electronic prescriptions with drug-drug and drug-allergy interaction.

Direct connection of LIS, RIS and PACS reports into the patient record.

ICD-10 /11 coded diagnoses, surgeries, and longitudinal problems tracking.

On-the-fly capturing and monitoring of vital parameters.

Notifications and warnings of un-normal results, allergens and medication safety.

Computer-generated summaries with a diagnosis, treatment, medication, and follow-up.

Limited data access depending on the roles (doctor, nurse, admin).

Full monitoring of data access and modifications to comply with the law and regulations.

Managing access of patients to reports, prescriptions, and communication with care teams.

Tracking of physical patient files by use of barcodes to identify the file instantly in case of consultations or procedures.

Full history of patient record in which any parameter that is recorded can be examined well.

Surveillance of ICD codes, bed days allocated to each consultant, and other indicators of reporting and auditing of the medical record department.

Monitored release of records and monitoring of official correspondence.

Electronic management of requests, permissions and granting of statutory certificates.

Planned assistance to convert paper based records to a completely digital EMR system.

We track the medicine inventory in real-time, autotrack with ROL-based and apply FIFO/FEFO laws to reduce expiry and stockout.

The flow of digital prescriptions between the workstation of the doctor and the pharmacy is direct without mistakes in handwriting, delays.

As soon as a medicine is dispensed, the charges are registered on the OPD/IPD bill of the patient automatically.

Built-in clinical checks warn pharmacists about contraindications, allergies, and unsafe drug combinations before dispensing.

Procurement is accurate and auditable with the help of vendor management, purchase orders (PO), and GRN entry.

Wards send digital medicine orders, stock is ordered via electronic systems and returns are recorded without physical registers.

Stock price transparency, fast/slow moving drugs, mode of use and pharmacy revenues.

The lab test orders are ordered directly, without paper requisitions in EMR/EHR.

A barcode that gives real time visibility of the collection, processing and reporting is given to each sample.

An automatic recording of the data through real-time connection with laboratory analyzers will reduce errors in data entry.

Technicians confirm outcomes electronically, and approved reports are sent in real-time into EHR and patient portals:

QC tracking, SOP enforcement, and audit trails support NABL/ISO readiness.

Consumable stock and reagent stock are both monitored with expiry warnings and low stock warnings.

Lab bills are sent straight into the central billing system without reconciliation loopholes.

Real time monitoring of patient movement into and out of hospital till report is generated.

Physicians make imaging orders electronically, which become visible immediately to radiology.

Data on studies and patients are directly inputted straight to CT, MRI, and X-ray machines reducing the amount of manual input.

Radiologists determine and type up reports, digitally sign and automatically release results with clinicians.

RIS is a software which links the reports with PACS images such that it creates a complete diagnostic image.

The CPT/ICD procedure billing increases quicker radiology revenues.

Operational planning is assisted by Turnaround Time (TAT), mode utilization and workload reports.

Full registration of donors, screening and checking of eligibility and the history of donors.

Real time monitoring of blood stock by group, component and place of storage.

Recording of component separation and screening of infection (HIV, Hepatitis, Malaria, serology).

The Compatibility Digital Testing reduces the chances of transfusion and manual translation mistakes.

Online blood requests from wards and OT with approval tracking and return logging.

Availing of auditable records of controlled disposal of expired or contaminated units.

Usage trends, expiry monitoring, and donor–recipient traceability for inspections and audits.

We auto-create detailed, itemized bills of consultations, procedures, laboratory tests, radiology services, pharmacy dispensing, room rent, ICU services, oxygen, consumables, and nursing services – eliminating billing mistakes and errors and oversights in manual billing.

We check patient insurance qualification, process pre-authorizations, monitor approvals, and manage the entire Third-Party Administrator (TPA) process; admission to settlement, and ensure that reimbursements are faster and fewer rejections.

All clinical activities are automatically connected to the final bill: lab tests, imaging, surgeries, OT utilization, nursing services, pharmacy, X-rays, ultrasounds, procedures, room rent, ICU stay, gases, and consultations are included, allowing revenue not to be lost.

We support every payment option such as cash, cards, UPI, online payments, digital wallets, advances, partial payments, refunds and final settlements - all in one, integrated interface.

We establish multi-dimensional pricing systems of self-pay, corporate, and insured patients, as well as limited regulation discount policies and approval procedures.

We give real-time access to unpaid bills, unpaid insurance claims, collections, and revenue trends, meaning finance departments no longer have to wait until the end of a day or month to get a report.

Our billing changes, corrections, refunds, and post-discharge settlements have full audit trails.

We prepare GST invoices and receipts and send them immediately to the patients through email or WhatsApp.

We also allow one to build treatment, wellness, maternity, surgical, or diagnostic packages in a fast way through malleable templates.

Our services are bundled into one, upfront charge (we charge) and this way, patients do not experience broken billing.

We accept package pricing across various currencies, which is perfect in terms of international patients and medical tourism.

Active packages are availed on the HIMS interface and patient portal, which enhances visibility and conversion.

As patients use services, the use of packages is automatically updated; there is no need to track them manually.

Existing customers do not have to be reconfigured or re-entered to renew packages.

We give immediate access to stock levels of central stores, pharmacies, wards and departments.

We automate purchase order, vendor management, quotation and approval process.

We set up low-stock warning, auto-reorder levels and expiry notices prior to shortages.

Digital entry of received goods is done through barcode or RFID scanning which is accurate at the point of entry.

We compare purchase orders, invoices and goods receipts to eliminate cases of vendor overbilling and payment mistakes.

We trace batches and expiry of medicines and consumables to guarantee patient safety.

We handle inter-department stock movement, requisitions as well as returns at full trace.

We make a report to detect extreme use, wastage, pilferage, and leakages on costs.

We have vendor history, pricing history, and performance analytics to make decisions on sourcing.

We also have one source of truth when it comes to biomedical equipment, IT equipment, furniture, and infrastructure.

We monitor items such as IV pumps and wheelchairs that are mobile to minimize loss and time of retrieval.

We plan the preventive maintenance and deal with the breakdown work orders in order to reduce the downtime.

We automate ventilator calibration alerts and logs, imaging equipment calibration alerts and logs and critical devices calibration alerts and logs- HIPAA, ISO, and regulatory compliance assisted.

We track assets that are procured till retirement, such as the depreciation and replacement forecasting.

We remind teams 30/90 days prior to the expiry of warranties or AMC contracts.

We offer information about the utilization of assets, repair expenses and performance to inform either regarding purchasing or retiring.

We track surgical instruments using barcode or RFID from decontamination to patient use.

We automate collection, cleaning, assembly, packaging, sterilization and storage processes.

Our temperature, pressure and cycle parameters are automatically registered in compliance with NABH standards.

We label and monitor sets of reusable instruments and sterile kits.

OTs and wards submit digital requests of sterile supplies, which minimises delays.

We notify teams on when sterile packs expire or when the equipment needs service.

CSSD workflows are linked to the OT scheduling and inventory consumption. OTs and wards raise digital requests for sterile supplies, reducing delays.

Through RFID or barcode tracking, we monitor all our linen items such as bedsheets, gowns, towels, etc. through washing machines to minimize loss and know how often they are being used.

Digital linen requests can be made by departments or patient units, and automated scheduling will be performed regarding the issue of clean linen and their renewal.

To control replacement costs, we control procurement, quantities on par, store, and identification of damaged or condemned linen.

Collection of dirty and soiled linen is software logged including segregation by level of contamination through departmental or color-coded work processes.

We watch over the use of washing machines, the use of detergent, sterilization and the final quality inspection like the removal of stains.

We also produce reports of linen use, loss pattern, frequency of washing, and operational costs of the laundry in order to contribute to cost optimization.

Our database on employees is centralized containing individual information, qualification, job descriptions, department mapping, and work history.

We are integrated with biometric (fingerprint/RFID) because it records real-time attendance and gets rid of buddy punching.

We will be automating physician, nurse and technical staff duty rosters, including night shifts, emergency or on-call.

We automate salary payment processes such as TDS, PF, ESI, overtime, incentives, bonuses and net payment of pay.

We are tracking leave balances, allowing online leave applications, and approving workflows on the various types of leaves.

We favor goal setting, appraisals, and 360-degree feedback, which are very instrumental in evaluating clinical and nursing personnel.

Staff training, certifications, compliance programs and required healthcare training (safety and HIPAA awareness) are all monitored.

Employees will be able to access leave balances, payslips and personal information safely without the need of the HR to assist.

We do maintain vacancies, the applicant tracking, onboarding checklists, and new hire documentation.

We produce statutory reports, labor law compliance records, and HR MIS attrition, absenteeism and payroll cost reports.

The requests placed either through phone call or email or portal are automatically recorded and they are categorized so that they can be properly routed.

We perform our issue tracking with distinct ownership, time and status updates of an issue.

Priority levels are assigned to tickets and they auto-escalate in case of the violation of SLA timelines.

Maintenance tickets are associated with particular assets of biomedicine or IT, allowing various types of downtime tracking and maintenance history.

FAQ and answers to common problems are available, and this reduces the number of repetitive tickets and responses.

To enhance efficiency in supporting, we create reports on response times, resolution rates, and technician productivity.

We arrange cleaning and sanitation activities on wards, rooms, OPDs, ICUs, and the operation theatres.

Our checklists are either made on a daily basis, weekly, or shift basis to ensure that hygiene standards remain consistent.

The cleaning up chores are automatically allocated to employees with accountability.

We follow the status of task completion, such as bed release following the discharge of the patient.

The concerns about incomplete cleaning, faults in the maintenance, pest control, or problems with the facility can be brought up and escalated immediately.

We do the cleaning supplies, toiletry and housekeeping supplies repair.

Dieticians develop personalized diets depending on diagnosis, weight, and preferences to food.

Automatic linkage is placed on patient admission and discharge status in the case of daily diet orders.

In order to minimize wastage of food, we handle the storage of ingredients, the planning in the kitchen production, and use of inventory.

We organize tray assembling and monitor the delivery of food to particular wards and patients.

We document the quality of food, hygiene, temperature and special feeding needs.

Diet orders are linked to billing and the diet charges are linked to nursing stations.

All the waste bags or containers have barcodes at origin (Ward/OT) and ultimately disposed.

The employees are trained to separate wastes in the right way through digital coded prompts to avoid contamination.

The electronic pickup requests are raised in departments to eliminate wastes.

We record waste weight per department to monitor volumes, manage the costs of the vendors and create reports.

We combine with authorized disposal companies and keep electronic records of disposals.

CPCB and regulatory audits are assisted with automated reports as well as waste generation trends are tracked.