Frequently Asked Questions
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For Healthray implementation, users must contact Healthray teams. The Healthray team will provide you with a demo, assessment and onboarding roadmap.
Healthray ensures compliance through regular audits, documentation and staff training.
Healthray provides flexible payment options—Monthly, quarterly and annual subscriptions. For detailed pricing, connect with the Healthray team.
Healthray automates system billing, invoicing and reporting. These features minimize the manual errors and raise the efficacy.
Yes, patients can view their records in the healthcare application, book their appointments, and securely connect with their doctors.
The Healthray system provides real-time and updated medical records to help doctors make concrete decisions, avoid duplicate tests and minimize errors.
The Healthray system has an inbuilt automated backup and disaster recovery system. It guarantees business continuity for cloud users and provides IT support for on-premises users.
Cloud users get automatic updates, and on-premises users get notifications, and they can upgrade the system as per their convenience.
Yes, Healthray supports data migration features. Old patient data can be securely and accurately transferred to the new system.
Yes, the Healthray system can be customized according to different specialties. Templates, workflows and forms can be modified as per different systems.
Yes, Healthray provides online or on-site training. Healthray provides user manuals and ongoing support to keep the onboarding operation smooth.
Normally, it takes 6 to 8 weeks depending on hospital size or system complexity. Healthray implementations are assigned by managers and provide complete training.
Healthray provides phone, email and ticket-based support during business hours. Response times are set based on priority.
Yes, Healthray allows secure remote access, where doctors can do teleconsultations, e-prescriptions and remote patient monitoring efficiently.
Yes, Healthray can efficiently integrate with Healthray labs, pharmacies, diagnostic devices and other healthcare software. This ensures seamless data exchange and interoperability.
Healthray provides two options—cloud-based (SaaS) or on-premise. Cloud users get the benefits of remote access, automatic updates and disaster recovery. On-premises users get full control of data and infrastructure.
- Centralized patient records and visit histories
- Customizable templates and workflows
- Integrated lab, pharmacy and prescription management
- ICD code compliance
- Patient portal or secure messaging
- Automated reminders and appointment scheduling
- Real-time analytics and reporting
The Healthray EHR system stores patient data in digital format. This makes the information instantly accessible, searchable, and easily sharable among authorized staff. It minimizes errors, saves time and improves coordination among departments.
The Healthray application is based on HL7, FHIR, and DICOM standards. With secure APIs and middleware, labs, pharmacies, radiology, billing, insurance portals and IoT-based medical devices support real-time bidirectional data exchange.
Healthray uses automated tools and manual validation to migrate the data accurately. The process includes:
- Source data profiling and cleansing
- Mapping rules and transformation logic
- Trial migrations and validation reports
- Secure transfer through encrypted protocols
- Post-migration audit to ensure completeness and accuracy.
- Data encryption (AES-256 for rest, TLS 1.3 for transit)
- Role-based access or multi-factor authentication
- Detailed audit logs of every change
- HIPAA, GDPR and industry best-practice compliance
- Network segmentation or virtual private clouds for cloud users
- Continuous monitoring and incident response protocols
- 24×7 technical support via phone, email & ticket system
- Regular performance health checks and optimization
- User feedback channels for quick issue resolution
- Scheduled refresher trainings and update webinars
- Custom feature requests and workflow improvements as part of continuous deployment
Cloud deployments benefit from zero-downtime rolling updates handled via container orchestration. On-premise upgrades are planned during low-usage windows, backed by comprehensive pre-deployment testing and rollback features.
- Needs Assessment: Comprehensive stakeholder interviews and workflow analyses
- Customization & Configuration: Tailoring templates, workflows, user roles, and reports
- Data Migration: Secure extraction, validation, and import of historical records
- Training & Change Management: Role-based training modules and communication plans
- Go-Live & Stabilization: Parallel running, technical support, and optimization
- Post-Implementation Review: Performance audits and improvement planning
Hospitals should evaluate their current clinical workflows, IT infrastructure, and staff digital literacy. Involve key stakeholders and conduct a detailed gap analysis to identify risks and requirements.
Phased rollout is more secure, allowing gradual adoption and pilot testing. Big bang is faster but riskier. The choice depends on organization size, complexity, and risk tolerance.
Standards like HL7, FHIR, and DICOM are essential for real-time data exchange with labs, pharmacies, imaging systems, and external devices. They ensure workflow smoothness and compliance.
Use AES-256 encryption for data at rest and TLS 1.3 for data in transit, detailed audit logs, and continuous monitoring. Compliance with HIPAA, GDPR, and other regulations is mandatory to safeguard PHI.
Customize templates, workflows, and reports through a modular framework. Avoid deep changes in core code; use API extensions so that vendor upgrades and interoperability remain intact.
Design role-specific training modules, use super-users as champions, establish continuous feedback loops, and provide post-go-live support to boost user confidence.
Regularly monitor KPIs such as user satisfaction, documentation accuracy, patient wait times, and system uptime. Use analytics to identify bottlenecks and improve workflows.
Use automated backups, encrypted data transfer, redundant servers, regular recovery testing, and a trained incident team to minimize downtime and protect data.
Adopt modular and API-driven architecture that integrates with telehealth platforms and AI-based decision support or remote monitoring devices to ensure scalability and future readiness.
Yes, Healthray provides detailed training sessions, user manuals, video tutorials and on-demand support so that staff can confidently use the system.
Cloud users get automatic updates. On-premise hospitals get scheduled upgrades and a support team to minimize downtime.
The HMS system provides HIPAA, ICD codes, local authority standards compliance tools, and audit-ready reports, which makes the regulatory checks easy.
Inactive sessions automatically get logged out and require re-login. Admin can actively audit active sessions through dashboards.
The HMS dashboard includes Role-based access control (RBAC) features, ensuring only permitted users (doctor, nurse, pharmacist, or admin) get access to dashboards.
Cloud users can securely log in from multiple devices. On-premise setup, through VPN and a secure gateway, users can access the HMS system remotely.
The HMS system includes reporting tools to handle all the essential reports such as financial summaries, patient data, inventory usage, compliance reports and performance analytics.
HMS system uses HL7 and DICOM-like standard protocols to seamlessly connect with lab and radiology systems; this makes the reports faster and accurate.
Yes, HMS creates automated billing on the basis of services and generates electronic insurance claims to make the approval process faster.
HMS sets appointments on the basis of doctors and appointment schedules. The system sends automated reminders to patients and reduces no-shows.
Healthray HMS provides two options—cloud-based (for remote access and automatic updates) and on-premises (for full-data control and in-house hosting).
Yes, Healthray can be customized for different departments such as OPD, IPD, ICU, Emergency, Radiology, Laboratory, and Pharmacy and provide customized workflows and forms.
The core modules of HMS are Patient Registration and Admission, Appointment Scheduling, Billing and Insurance Claims, Pharmacy Management, Laboratory and Radiology Integration, Bed and Ward Management, EMR (Electronic Medical Record) linkage, Inventory Control, Staff Scheduling, Reporting and Analytics.
This system reduces manual paperwork, minimizes errors, streamlines patient flow and provides real-time data access to help doctors and staff make concrete decisions.
HMS uses strong encryption, access control, audit trails, and HIPAA-compliant security measures to keep patient information safe and away from cyberattacks.
To start HMS implementation, the user needs to contact the Healthray team. Healthray provides customization and staff training as per the hospital's size and requirements.
Healthray HMS provides onboarding training, video tutorials, and manuals. This training helps users confidently leverage the full power of the system.
Cloud users get automatic updates. For on-premise users, scheduled maintenance or IT support is available.
The Healthray HMS system has built-in options to provide assistance to users whenever they get stuck. They can also directly connect to the HMS team for any assistance they require.
Users can connect with the Healthray team by phone call, email, or in-app support. For urgent support, users can directly call the team and resolve their issues.
Normal queries get a reply within 2 to 3 hours. For critical issues like technical errors or downtime, the team provides a response within 1 hour.
In the cloud version, support is already included. For on-premises users, through AMC (Annual Maintenance Contract), the user will get updates and support.
Do not panic; Healthray HMS delivers regular backups. Immediately inform the support team for instant help; they will assist in data restoration or any other technical issues.
Yes, the support team through remote access can check the system and resolve all issues, without the need for multiple hospital visits.
Users should submit their suggestions in feedback sessions. The Healthray product team reviews feedback and includes useful ideas in future updates.
Yes, the support team applies scheduled updates or security patches so that systems always remain updated and operate smoothly.
Yes, users get free trials and demos to help them test the features and usability of the system before making a long-term commitment.
Healthray HMS provides both options—monthly subscription and one-time license purchase. Hospitals can choose a plan as per their budget and requirements.
Cloud version includes both hosting and maintenance, so it is available only in subscription models. In the on-premises version, the user needs to purchase a one-time license, plus the maintenance cost is added separately.
For cloud users, it is completely free. For on-premise users, through AMC (Annual Maintenance Contract), they need to pay for updates and upgrades.
Yes, if a user is adding additional modules like pharmacy, lab, or billing, then there is a minimal add-on cost for those features.
Yes, yearly contracts are available where the user will get discounted pricing and dedicated support. The renewal process is simple and transparent.
Basic training plans are included in pricing. For advanced role-based and multi-location training, users need to pay additional charges.
Users will not get refunds during the mid-cycle of monthly plans. But for annual plans, refund policies are available as per the terms and conditions.
No, Healthray follows transparent pricing models. There are no hidden costs; whatever plan the user has selected is the final price.
Yes, if users and branches increase, then users need to upgrade the plan accordingly. This ensures smooth transitions and data safety.
AMC offers software updates, data backups, performance optimization, and technical support to ensure smooth and uninterrupted services.
Yes, Healthray HMS provides customized packages as per hospital workflow or module requirements. It provides flexible and cost-effective options to users.
To begin using the Healthray Pharmacy Management System (PMS), simply contact the Healthray team for setup, training, and a personalized demo.
Yes, Healthray PMS adheres to HIPAA and Drug Control regulations to ensure legal compliance and secure operations.
Yes, Healthray PMS allows multiple users to work simultaneously. Each user gets a unique login and permission level to ensure proper control and data security.
Yes, Healthray PMS provides comprehensive support via phone, email, and a ticket system. The support team guarantees resolution of critical issues within 1 hour.
Yes, in the cloud version, users can securely log in from desktop or mobile devices and access the PMS system from anywhere in the world.
Yes, the system provides credit note and medicine return management features to keep all financial records accurate and up to date.
Yes, PMS generates multiple reports, including:
- Sales and purchase summaries
- Profit and loss statements
- Expiry and stock reports
- Department performance analytics
Yes, Healthray PMS supports barcoding and batch tracking to ensure high accuracy and improved traceability in pharmacy operations.
Select the medicine, choose a patient or department, and the system automatically calculates totals, taxes, and discounts. Users can print or share invoices instantly across departments.
Yes, Healthray PMS maintains detailed records of vendor purchase orders, invoices, and payments. It also triggers automatic reordering when stock levels fall below the threshold.
Healthray PMS provides real-time expiry tracking and advance alerts to manage returns or replacements, minimizing losses and pilferage.
Yes, Healthray PMS integrates seamlessly with hospital billing and EMR systems. Any medicine issued is automatically reflected in the patient bill, avoiding duplicate entries.
Stock automatically updates with each sale or purchase. The system also generates low-stock and expiry alerts to prevent shortages and losses.
No, Healthray PMS is intuitive and easy to use. Users with basic computer knowledge can manage stock, generate bills, and track alerts efficiently.
Yes, Healthray PMS provides 24/7 support for cloud users and business-hours support for on-premises users.
Users can raise a request through the support portal or sales team. Healthray provides training videos, live demo sessions, and onboarding manuals.
Yes, the PMS includes a built-in Help section with step-by-step guides, FAQs, and video tutorials for quick assistance.
Submit a Data Correction Request through the support portal. The technical team will verify and resolve the issue within 24 hours.
Cloud users receive automatic notifications when updates are released. On-premises users are informed by IT staff before scheduled maintenance.
Clear the browser cache, check your internet connection, and if the issue persists, send log files to the support team for optimization.
Yes, with user consent, the support team can securely access the system remotely to resolve issues immediately.
Yes, users can submit feedback directly from the PMS dashboard or support portal to help improve system performance.
No, cloud users have support included. For on-premises users, support and updates are covered under the Annual Maintenance Contract (AMC).
Contact the Healthray support or account manager with your customization request. The team will provide an estimate and timeline.
Yes, monthly maintenance is provided for performance and security optimization. Cloud maintenance occurs automatically with minimal downtime.
Click 'Forgot Password' on the login page, enter your registered email, and follow the reset link. For help, contact the support team.
Yes, enterprise plans are available for large pharmacy chains, offering volume discounts and centralized dashboards.
The refund policy is transparent. After the trial period, refunds are unavailable, but transition and upgrade support are provided.
Users can upgrade to a higher plan anytime. Data remains safe, and new features are activated automatically without reinstalling the software.
Pricing depends on:
- Pharmacy size and number of users
- Selected modules (billing, inventory, reporting, etc.)
- Cloud or on-premises deployment
Healthray provides customized quotations based on your needs.
Healthray LMS is a digital platform that automates laboratory operations such as test booking, sample tracking, report generation, and billing. This minimizes manual work and paperwork.
No, Healthray LMS is simple and user-friendly. Users just need basic computer knowledge. All forms, menus, and reports are guided for convenience.
When a user enters patient details and a test number, the LMS automatically generates a unique lab number and starts sample tracking instantly.
Yes, all samples are tagged through barcodes, making tracking easy from collection to testing and final report. The entire system is traceable.
Reports are automatically generated once test results are entered. Predefined templates help maintain accuracy and consistency.
Yes, both doctors and nurses can access reports via secure login. The LMS also sends SMS and email alerts when reports are ready.
Yes, test rates are predefined and bills are generated automatically. The system supports cash, card, and online payments.
The LMS automatically updates inventory whenever a test is performed. Users receive low-stock and expiry alerts to maintain smooth operations.
Yes, multi-location labs can view all data on a centralized dashboard for real-time coordination.
Yes, hospitals can customize report templates with their branding, logo, and format for a professional appearance.
Yes, the cloud version provides remote access, while the on-premise version suits users preferring an offline setup.
Yes, Healthray provides training sessions, video tutorials, and step-by-step manuals during onboarding.
Yes, automated analytics include daily test counts, revenue summaries, turnaround time, and staff performance insights.
The Healthray support team is available 24/7 via phone, email, and ticket system. Urgent issues get a priority response within 1 hour.
Yes, all patient records are encrypted and password-protected. The system is HIPAA-compliant for maximum data security.
Only authorized admin details should be shared. Healthray never asks for passwords or sensitive data.
Restart the computer after clearing the cache. If the issue persists, raise a support ticket for remote troubleshooting.
In the system’s Help & Support section, users can find a phone number, email ID, and live chat for instant support.
Use the Feature Request option in the support portal to submit suggestions. The team reviews and includes them in future updates.
Yes, in the Support Query Sessions section of the dashboard, users can view all previous tickets and their status.
Yes, the support team can remotely access your system (with consent) to resolve issues quickly.
Take screenshots of the error messages and submit a ticket. Other modules can still be used until the issue is resolved.
The LMS offers both monthly and yearly subscriptions, with discounts on yearly plans.
Yes, a one-time setup and implementation fee covers installation, customization, and staff training.
Yes, modular pricing allows users to pay only for the features they require.
Yes, the cloud version is more cost-effective, while the on-premise version includes local setup and maintenance costs.
Yes, basic training is included. Additional sessions or advanced training may have nominal fees.
Yearly renewals include support and updates. Extra customizations may require an additional quote.
Refund policies are not explicitly stated. It’s recommended to use the free trial before subscribing.
Yes, software updates and feature upgrades are included as long as the subscription is active.
Healthray offers subscription-based plans starting at around $100/month. One-time plans (₹79,999) may apply for larger HIMS packages.
No, Healthray CMS is simple and user-friendly. Users just need basic computer knowledge to operate the system.
The CMS automatically generates a patient ID and securely keeps past visits, test results, and prescriptions in one dashboard.
Yes, users can view doctor availability, book slots, and receive SMS/email notifications to reduce no-shows.
CMS automatically generates bills based on services provided. It supports online, cash, and card payments.
Yes, digital prescriptions and test reports are created automatically, allowing doctors to review patient history with one click.
Yes, it manages multiple doctors, departments, and staff with individual logins and access controls.
Yes, Healthray CMS uses data encryption and secure login. Only authorized staff can access patient data.
Yes, cloud-based CMS allows access through mobile, tablet, or laptop securely.
The Healthray support team is available via phone, email, and ticket portal. Urgent cases receive priority support within hours.
Yes, CMS provides analytics for revenue, visits, doctor performance, and treatment summaries.
Cloud users get automatic updates, while on-premise users receive scheduled updates from the Healthray team.
Yes, Healthray provides training sessions, demo videos, and manuals during onboarding.
Healthray CMS is subscription-based, offering monthly and yearly billing. Prices depend on users, modules, and deployment type.
Yes, a free trial is available to explore all features before purchasing a paid plan.
Yes, pricing varies by clinic size and features — from basic CMS to premium plans with telehealth and analytics.
Healthray CMS is primarily subscription-based. For lifetime licenses, contact the support team.
Yes, users get discounts for long-term or bulk license purchases. Contact sales for special offers.
Yes, all regular updates and new features are included in the subscription.
Refund policies are not publicly stated. It’s recommended to use the free trial before committing long-term.
Support is available through phone, email, and online ticketing during business hours.
24/7 support is available only for premium clients and high-priority cases.
Yes, enterprise clients get a dedicated account manager and technical expert for personalized support.
Yes, Healthray offers both on-site and remote sessions for onboarding and training.
Healthray CMS includes patient registration, appointment scheduling, billing, EMR, pharmacy, lab management, insurance, and analytics.
Yes, complete EMR features allow doctors to manage medical history, prescriptions, reports, and treatment plans.
Yes, Healthray includes pharmacy management with stock tracking, expiry alerts, and billing to improve efficiency.
Yes, Laboratory Management features include sample tracking, test management, and diagnostic integration.
Yes, Healthray automates insurance claim submission and tracking for faster reimbursements.