The Digital Journey of Universal Hospitals with HealthRay

Universal hospital is a leading multi-specialty hospital in Surat that works with complex patient needs and multiple departments. With a manual and fragmented system, it was difficult for universal hospitals to manage patient data and administrative tasks. Delayed ,errors and workflow bottlenecks were impacting patient experience and efficiency.

Early on, hospital leadership understood that implementing cutting-edge healthcare technology is the only way to provide high-quality care and smooth interdepartmental coordination. Their goal was to implement a fully integrated, state-of-the-art Electronic Health Record (EHR) or Hospital Management System that helps them manage clinical and administrative or billing workflows on a single platform.

Having observed the challenges of paper-based and fragmented digital processes, universal hospitals was clear about one thing: the future of medical practice should depend on a robust, integrated Electronic Health Record (EHR) or practice management system. After evaluating multiple solutions in the market, Heathray software served as the best fit. Healthray is an easy-to-use web-based platform that offers extensive lab ordering, ePrescription, and billing features designed to meet hospital-scale requirements.

The rollout of healthray began six months prior to hospital scaling operations. Universal hospitals closely communicated with the Healthray implementation team to customize the workflow with hospital-unique practices. Despite a challenging schedule, the Healthray team delivered a smooth installation and uninterrupted integration process. To prepare the staff for transition, the Healthray team conducted extensive training sessions both virtually and on-site. Every department member—clinicians, nurses, administrative staff and billing specialists—got hands-on training to efficiently use the functionalities in their daily operations, encouraging a cooperative and knowledgeable workforce.

Healthray has helped universal hospitals in surgical treatments by providing a comprehensive digital platform that simplifies the entire surgical hospital. Doctors can easily access patient histories, lab results and imaging reports, which makes the preoperative assessment more accurate.

Healthray software optimized surgery scheduling and resource management to ensure smooth communication among the surgical team. During surgeries, doctors get real-time data access to make tangible decisions. In the post-surgery phase, Healthray software tracks patient recovery, manages medications, and helps doctors manage follow-up schedules.

For universal hospitals, healthray impacts were not just limited to technologies. Healthray transforms their daily healthcare experiences. As one of the universal hospital doctors explained, “Previously we spent considerable time on paperwork, which reduced patient interaction. Now all our workflows are digitally organized; now we get reports, billing, and records on the single screen.” Healthray has incredibly reduced hospital operation expenses.

Universal Hospitals got relief from manual record keeping and paper storage charges and staff overtime has been reduced. With Healthray software, physicians are no longer dependent on bulky charts; now tablets and laptops have become their new diagnostic tool.

Doctor says, “Technology has become our medical tool, just like a stethoscope. We are now closer to our patients thanks to Healthray; we can now access all the information we need and concentrate on a strategic plan that improves patient care.”

One impactful and interesting development was that healthray enabled Universal Hospitals to integrate teleconsultation and remote monitoring capabilities into surgical care pathways. This makes the surgical pathways more advanced. Now, surgeons can conduct preoperative evaluations and postoperative follow-ups virtually.

This drastically reduced the patient waiting time and travel time. Most importantly, rural patients can now directly connect with the specialist. This integration has helped universal hospitals increases surgical care access, improve recovery tracking, and minimize complications through timely intervention. The Heathray unified platform has created an ecosystem for Universal hospitals, where distance is no longer a bottleneck for patient care.

Healthray has empowered Universal hospitals with real-time analytics and advanced dashboards where clinical, operational and financial data are consolidated on a single platform. The leadership team is now able to track patient outcomes, optimize resources, and pinpoint new areas for improvement. This data-driven approach helps universal hospitals to make smarter and tangible decisions. Healthray software enhanced care quality, improved operational efficacy and raised the patient satisfaction level.