The experience
What Jabalpur Hospital Says
JHRC chose Healthray to support its clinical and administrative workflows across departments, including patient records, diagnostics, billing, and pharmacy.
Healthray has given us complete patient visibility; every work operation from diagnosis to discharge can now be accessed in just one single click. We no longer waste time on searching records…
Dr. Rajesh B. Dhirawani
Surgeon & Implantologist
The hospital
A Multi-Specialty Hospital With Complex Care Workflows
Jabalpur Hospital & Research Centre (JHRC) has multiple specialised departments, supported by pathology, radiology, pharmacy, physiotherapy, and critical care. It also offers fertility care, dialysis, and cardiac care.
JHRC brings together specialised departments along with fertility care, dialysis and cardiac care. The hospital’s broad service mix brings clinical and support teams together around the same patient journey. The care journey spans these functions.
The operational problems
Four Challenges Made Workflows Harder To Manage
As patient care and hospital administration moved across departments, four areas created friction in JHRC’s day-to-day work. The issues affected staff and coordination across teams.
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01 – Patient Data Access
Patient information had to be accessed across different stages of care, making it harder for teams to find the right details from consultation through treatment, pharmacy, admission and discharge.
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02 – Diagnostic Information
Pathology and radiology reports needed to reach treating doctors and remain linked to patient records. Any delay in sharing this information could slow down the next step in patient care.
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03 – Billing, Pharmacy & TPA
Billing, pharmacy and TPA teams handled related patient and treatment information. Working through separate processes meant more data entry and more follow-ups between teams.
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04 – Management Visibility
Management needed timely information on patient activity, billing and departmental performance. Getting this information from different areas made it harder to track hospital operations.
These challenges made it important to improve how different hospital workflows worked together.
The solution
How Healthray Solved These Challenges
Healthray helped JHRC simplify how teams worked across departments through its hospital management system.
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01 – Unified Patient Records
A centralised EHR brought patient history, prescriptions and reports together, so authorised teams could access them across departments.
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02 – Connected Diagnostics
Laboratory management connected lab orders and results with patient records, making diagnostic information easier for treating teams to access.
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03 – Integrated Billing, Pharmacy & TPA
Patient and treatment details could be used across pharmacy management, billing and TPA workflows, reducing the need to enter them again.
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04 – Real-Time Dashboards
Clinical, operational, and financial data were brought into dashboards, giving management a clearer view across departments.
Implementation
A Smooth Transition to Healthray HMS
JHRC moved its key hospital workflows to Healthray HMS with support for implementation, data migration, and staff onboarding.
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Data Migration
Existing Records Moved
JHRC’s existing patient and operational data were migrated into Healthray HMS to support the transition
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Implementation
Workflows Configured
Healthray HMS was set up to support JHRC’s clinical and administrative workflows across departments
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Staff Onboarding
Teams Trained
Staff were introduced to the system and trained to use the workflows relevant to their roles
The result
The Impact at JHRC
JHRC achieved measurable improvements in the accuracy and speed of key hospital processes, along with better visibility for management.
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95% Patient Information Accuracy
Staff had more accurate patient information to work with across different stages of care.
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60% Faster Diagnostic Reporting
Doctors received diagnostic reports sooner, reducing the wait between investigation and clinical review.
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50% Faster Billing, Pharmacy & TPA Processing
Billing, pharmacy and TPA teams completed related work faster, reducing the time needed for processing.
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40% Better Operational Visibility
Management had a clearer view of hospital activity and departmental performance.
Before and After Healthray
| Area | Before Healthray | With Healthray HMS |
|---|---|---|
| Patient information | Teams needed to locate details at different points of care | Records were available across the care process |
| Diagnostic reporting | Reports required follow-up before clinical review | Reports reached treating teams sooner |
| Billing | Billing required more checking and handling | Billing was completed faster |
| Pharmacy | Medication-related work involved separate handling | Pharmacy teams could work with patient details |
| TPA | TPA processing involved more follow-ups | TPA processing was completed faster |
| Operational visibility | Department updates were harder to consolidate | Management had a clearer view of operations |
Is Your Hospital Facing The Same Challenges?
This story will help you most if:
- Patient information is difficult to access across departments
- Diagnostic reports take time to reach treating doctors
- Billing, pharmacy and TPA require frequent coordination
- Management needs a clearer view of hospital operations
