How Lilavati Hospital Transformed Medical Operations with Healthray

Lilavati Hospital is a renowned medical facility in Ahmedabad that offers top-notch care to thousands of patients. Despite holding a strong clinical reputation, Lilavati Hospital faces numerous challenges that restrict scalability and workflow efficiency. Physicians had to spend a lot of time writing patient records by hand, which prolonged consultations and wait times. High dependency on offline channels hampers the patient reach and follow-ups were not effective. No-shows were frequent due to the lack of automation in patient communication and appointment reminders. Manual registration and billing create chaos at front desks.

Also, slow pharmacy and lab department communication impacts patient satisfaction at Lilavati Hospital. Patient needed to visit hospitals to check on reports and prescriptions. Hospital administration has come to the conclusion that modernizing technology is essential to the healthcare system. Their objective was to put in place a fully integrated, AI-driven healthcare platform that centralizes all the patient data, minimizes manual errors and provides real-time insights to doctors.

Faced with growing inefficiencies across its medical and administrative operations, Lilavati Hospital realized that a comprehensive digital transformation was the only way forward. To solve multiple pain points—manual documentation, missed appointments, and fragmented coordination; Lilavati hospital have decided on Healthray because it is a unified, AI-driven hospital management platform. Healthray’s EHR module has drastically reduced the documentation time of doctors, which makes the consultation faster and more efficient. The Healthray web-based or cloud-supported system has eliminated the offline dependency of Lilavati hospital. The Healthray ABDM-compliant and interoperable system has modernized the workflows of Lilavati hospitals and elevated both patient experience and operational efficiency in the system.

Healthray has automated all the manual processes of Lilavati hospitals that were creating hindrances in their growth and care quality. Doctors were spending considerable time on manual documentation, which lengthens the consultation time and slows down patient flow in the system. The Healthray electronic health record system has resolved all the challenges of doctors.

The entire workflow from ePrescriptions to instant access of patient medical history has become digital. Additionally, since the operation was offline prior to Healthray adoption, Healthray has solved the issue of patient outreach. The Healthray cloud-based system has filled this gap, enabling online appointments, teleconsultations, and automated reminders. Patients can now access their reports and prescriptions remotely.

After adopting Healthcare cloud and mobile-connected infrastructure, Lilavati Hospital has improved patient communication and accessibility. With Healthray, Lilavati Hospital can manage appointment reminders and follow-ups through automated digital reminders where patients get instant notifications, lab results and ePrescriptions directly through the patient portal, eliminating the need for multiple visits and lengthy coordination. Doctors can review patient histories outside the premises, ensuring continuous and personalized care.

This improved accessibility has expanded the patient reach outside the city. Thus, teleconsultations or remote follow-ups are now readily accessible. Healthray has successfully resolved all the challenges, and they got measurable results: 30% faster consultations with AI suggestions and auto-fill, expanded telemedicine coverage throughout India, 70% EHR adoption within just 3 months and 40% fewer no-shows through automated reminders.

According to the administrator, “Digital connectivity with HealthRay has made the patient experience seamless; now communication is fast and patient care is more accessible.”

The Healthray interoperable system has integrated all the different departments of Lilavati Hospital into a single, unified, connected network. With Healthray, the pharmacy department can easily view digital prescriptions from doctors. Lab technicians can automatically receive test order notifications.

Once lab results get ready, they directly get uploaded into the patient record. Thus, enabling doctors and patients to access their patient data in real time. This seamless integration has replaced the manual communication and paperwork, fostering both transparency and speed in the department. All team members now work in a coordinated flow, ensuring faster decision-making and better patient outcomes.

After implementation of Healthray, Lilavati Hospital discovered tangible positive effects: Cross-department collaboration became effortless, manual errors and delays were drastically reduced, and real-time data sharing improved care accuracy.

Doctors say, “With HealthRay, all departments work in the same digital rhythm; both care delivery and coordination become smooth.” …

The Healthray transition has started at Lilavati Hospital with a well-organized implementation plan. Healthray specialists performed detailed assessments of all department workflows to deeply understand their existing challenges and design digital modules based on that.

Hospital legacy data got securely migrated to the Healthray cloud system, ensuring a smooth transition without any data loss. Plus, the Healthray training team has organized on-site or virtual workshops to help doctors, nurses and front-desk staff to proficiently use the digital tools. The entire process has created a smooth and efficient digital adoption. Staff can now confidently operate the modules, whether it’s billing, appointment management, or patient history tracking.

Hospital administration says,