Digital Hospital Transformation Case Study: BBMH Hospital Digitalized Operations using Healthray HMS

How BBMH Hospital modernized operations, reduced administrative burden, and improved care delivery using Healthray HMS

  • Manual patient records, billing, and internal coordination were slowing hospital workflows and increasing operational stress
  • Disconnected systems across departments created delays, errors, and limited visibility for doctors and management
  • Result: Unified HMS automation enabling faster workflows, reduced errors, improved efficiency, and smoother hospital-wide operations
Budha Baba Multispecialty Hospital

Operational Gains at BBMH Hospital

35%
reduction in administrative workload
30%
faster billing and discharge processing
40%
fewer manual errors across hospital operations

Meet BBMH Hospital

BBMH Hospital is a multi-specialty hospital with its headquarters in Cuttack, Odisha, and serves a variety of patients in the vast spectrum of medical specialties. Since the hospital deals with outpatient consultations and diagnostics up to inpatient care and specialty treatments, the number of patients served by the hospital is rather large and is growing daily.

BBMH Hospital has had a good reputation in terms of clinical skills and dedication to patients over the years. Doctors were trusted. Services were still growing. The number of patients visiting improved gradually.

However, internal processes could not keep up with the growth of the hospital.

At the backstage, administrative teams were pressurized. The physicians were taking more time to go through procedures than attending to patients. Data was in too many locations, and daily work did not have to be done.

Under the Radar Operational Problems

The problems that BBMH Hospital had experienced were not solitary problems. These were mutually reinforcing inefficiencies that were cumulative.
Challenges Faced By Hospitals
Disjointed Operational Systems
Various tools were being used by different departments. Records, billing information and reports of patients existed in paper files, spreadsheets and disparate systems. This established information silos and confusion in all steps.
Manual Billing and Administrative Workflows
Billing was very manual intensive and cross-checking. Employees were wasting hours searching for information within departments. The billing cycles were extended to days rather than hours and this had a direct impact on cash flow and discharge efficiency.
Lack of Visibility to the Management
The hospital leadership did not have real-time information on the daily operations. Reports were slow to put together, and vital information was received by the decision-makers too late to be proactive.
Doctors and Staff Overburdened
Doctors and staff were dragged into administrative follow-ups. The time spent in data tracking and internal coordination and process gap repair decreased attention to patient care and efficiency.

Healthray HMS to the Rescue

Enter Healthray HMS. BBMH Hospital decided to move forward after carefully evaluating multiple options. Why? Because Healthray was not just another software provider – it addressed the core operational challenges the hospital was facing.

Why Healthray HMS?

The BBMH Hospital team understood that everything they needed could be under one platform with the Healthray HMS:

Automated Billing

The concept of manual invoicing was removed and the quicker and correct billing was made possible.

Unified Patient Management

All patient information was made available in a central location eliminating file searches and duplication.

Inventory Management

The real time monitoring of medical supplies aided in minimization of wastage and management of procurement costs.

Efficient Staff Coordination

It has become easier to schedule and track activities which enhances accountability and coordination within the company.

Implementation: Quick and Seamless Transition

The speed of implementation was highlighted. Healthray HMS was successfully implemented within two weeks. Migration of data was achieved in a day and there was no downtime experienced in the running of the hospital.

And the best part? Employees did not require months of training. The user-friendly interface allowed doctors and teams to get used to the system in a short time and begin using it without fear.

How Healthray Transformed Hospital Operations

What Changed After Healthray HMS Came Onboard

After Healthray HMS became operational, the changes were felt in departments.

35% Reduction in Administrative Workload Monotonous manual work was eliminated through automation. The time that staff spent doing paperwork went down and time spent in supporting patient care and clinical operations increased.
30% Faster Billing and Discharge Processing Automated workflow and charge capture process took hours to days to bill. This enhanced the cash flow and minimized the delays at discharge points.
40% Reduction in Manual Errors Centralized data and standard workflow considerably minimized errors in billing, records, and internal co-ordination. There was a decrease in rework and an increase in operational reliability.
Improved Inventory Control with Minimal Wastage Inventory monitoring and automatic warnings made sure that stocks were at the optimum level. The unnecessary purchases were cut and wastages minimized.

Why Hospitals Should Consider Healthray HMS

BBMH Hospital is now working in a more clear, efficient, and confident manner.
The improvements are:

  • Measurable
  • Sustainable
  • Visible across departments

Healthray HMS has turned into a vital support system that has been used in the day to day operations of a hospital and has helped the clinical and administrative staff to work in harmony.

Advice for Other Hospitals

The leaders at BBMH Hospital present an excellent message to other healthcare organizations that are stuck with manual systems.

What Our Clients Say

We battled constant operational issues, knew inefficiencies hurt us, but feared changing systems handling patient data, billing, and inventory.
Senior Administrator
BBMH Hospital

Ready to Transform Your Hospital’s Operations?

BBMH Hospital successfully digitized its operations using Healthray HMS and built a stronger foundation for future growth.

If your hospital is struggling with:

  • Manual processes
  • Administrative overload
  • Limited operational visibility

It may be time to take the next step.

Schedule a free demo and see how Healthray HMS can help your hospital achieve the same transformation.

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