Pharmacy Management System FAQ

Yes, Healthray PMS adheres to HIPAA and Drug Control regulations to ensure legal compliance and secure operations.

Yes, Healthray PMS allows multiple users to work simultaneously. Each user gets a unique login and permission level to ensure proper control and data security.

Yes, Healthray PMS provides comprehensive support via phone, email, and a ticket system. The support team guarantees resolution of critical issues within 1 hour.

Yes, in the cloud version, users can securely log in from desktop or mobile devices and access the PMS system from anywhere in the world.

Yes, the system provides credit note and medicine return management features to keep all financial records accurate and up to date.

Yes, PMS generates multiple reports, including:

• Sales and purchase summaries
• Profit and loss statements
• Expiry and stock reports
• Department performance analytics

Yes, Healthray PMS supports barcoding and batch tracking to ensure high accuracy and improved traceability in pharmacy operations.

Select the medicine, choose a patient or department, and the system automatically calculates totals, taxes, and discounts. Users can print or share invoices instantly across departments.

Yes, Healthray PMS maintains detailed records of vendor purchase orders, invoices, and payments. It also triggers automatic reordering when stock levels fall below the threshold.

Healthray PMS provides real-time expiry tracking and advance alerts to manage returns or replacements, minimizing losses and pilferage.

Yes, Healthray PMS integrates seamlessly with hospital billing and EMR systems. Any medicine issued is automatically reflected in the patient bill, avoiding duplicate entries.

Stock automatically updates with each sale or purchase. The system also generates low-stock and expiry alerts to prevent shortages and losses.

No, Healthray PMS is intuitive and easy to use. Users with basic computer knowledge can manage stock, generate bills, and track alerts efficiently.

Yes, Healthray PMS provides 24/7 support for cloud users and business-hours support for on-premises users.

Yes, the PMS includes a built-in Help section with step-by-step guides, FAQs, and video tutorials for quick assistance.

Submit a Data Correction Request through the support portal. The technical team will verify and resolve the issue within 24 hours.

Cloud users receive automatic notifications when updates are released. On-premises users are informed by IT staff before scheduled maintenance.

Clear the browser cache, check your internet connection, and if the issue persists, send log files to the support team for optimization.

Yes, with user consent, the support team can securely access the system remotely to resolve issues immediately.

Yes, users can submit feedback directly from the PMS dashboard or support portal to help improve system performance.

No, cloud users have support included. For on-premises users, support and updates are covered under the Annual Maintenance Contract (AMC).

Contact the Healthray support or account manager with your customization request. The team will provide an estimate and timeline.

Yes, monthly maintenance is provided for performance and security optimization. Cloud maintenance occurs automatically with minimal downtime.

Click 'Forgot Password' on the login page, enter your registered email, and follow the reset link. For help, contact the support team.

Yes, enterprise plans are available for large pharmacy chains, offering volume discounts and centralized dashboards.

The refund policy is transparent. After the trial period, refunds are unavailable, but transition and upgrade support are provided.

Users can upgrade to a higher plan anytime. Data remains safe, and new features are activated automatically without reinstalling the software.

Pricing depends on:

• Pharmacy size and number of users
• Selected modules (billing, inventory, reporting, etc.)
• Cloud or on-premises deployment

Healthray provides customized quotations based on your needs.