HMS FAQ

Yes, Healthray provides detailed training sessions, user manuals, video tutorials and on-demand support so that staff can confidently use the system.

Cloud users get automatic updates. On-premise hospitals get scheduled upgrades and a support team to minimize downtime.

The HMS system provides HIPAA, ICD codes, local authority standards compliance tools, and audit-ready reports, which makes the regulatory checks easy.

Inactive sessions automatically get logged out and require re-login. Admin can actively audit active sessions through dashboards.

The HMS dashboard includes Role-based access control (RBAC) features, ensuring only permitted users (doctor, nurse, pharmacist, or admin) get access to dashboards.

Cloud users can securely log in from multiple devices. On-premise setup, through VPN and a secure gateway, users can access the HMS system remotely.

The HMS system includes reporting tools to handle all the essential reports such as financial summaries, patient data, inventory usage, compliance reports and performance analytics.

HMS system uses HL7 and DICOM-like standard protocols to seamlessly connect with lab and radiology systems; this makes the reports faster and accurate.

Yes, HMS creates automated billing on the basis of services and generates electronic insurance claims to make the approval process faster.

HMS sets appointments on the basis of doctors and appointment schedules. The system sends automated reminders to patients and reduces no-shows.

Healthray HMS provides two options—cloud-based (for remote access and automatic updates) and on-premises (for full-data control and in-house hosting).

Yes, Healthray can be customized for different departments such as OPD, IPD, ICU, Emergency, Radiology, Laboratory, and Pharmacy and provide customized workflows and forms.

The core modules of HMS are Patient Registration and Admission, Appointment Scheduling, Billing and Insurance Claims, Pharmacy Management, Laboratory and Radiology Integration, Bed and Ward Management, EMR (Electronic Medical Record) linkage, Inventory Control, Staff Scheduling, Reporting and Analytics.

This system reduces manual paperwork, minimizes errors, streamlines patient flow and provides real-time data access to help doctors and staff make concrete decisions.

HMS uses strong encryption, access control, audit trails, and HIPAA-compliant security measures to keep patient information safe and away from cyberattacks.

To start HMS implementation, the user needs to contact the Healthray team. Healthray provides customization and staff training as per the hospital's size and requirements.

Healthray HMS provides onboarding training, video tutorials, and manuals. This training helps users confidently leverage the full power of the system.

Cloud users get automatic updates. For on-premise users, scheduled maintenance or IT support is available.

The Healthray HMS system has built-in options to provide assistance to users whenever they get stuck. They can also directly connect to the HMS team for any assistance they require.

Users can connect with the Healthray team by phone call, email, or in-app support. For urgent support, users can directly call the team and resolve their issues.

Normal queries get a reply within 2 to 3 hours. For critical issues like technical errors or downtime, the team provides a response within 1 hour.

In the cloud version, support is already included. For on-premises users, through AMC (Annual Maintenance Contract), the user will get updates and support.

Do not panic; Healthray HMS delivers regular backups. Immediately inform the support team for instant help; they will assist in data restoration or any other technical issues.

Yes, the support team through remote access can check the system and resolve all issues, without the need for multiple hospital visits.

Users should submit their suggestions in feedback sessions. The Healthray product team reviews feedback and includes useful ideas in future updates.

Yes, the support team applies scheduled updates or security patches so that systems always remain updated and operate smoothly.

Yes, users get free trials and demos to help them test the features and usability of the system before making a long-term commitment.

Healthray HMS provides both options—monthly subscription and one-time license purchase. Hospitals can choose a plan as per their budget and requirements.

Cloud version includes both hosting and maintenance, so it is available only in subscription models. In the on-premises version, the user needs to purchase a one-time license, plus the maintenance cost is added separately.

For cloud users, it is completely free. For on-premise users, through AMC (Annual Maintenance Contract), they need to pay for updates and upgrades.

Yes, if a user is adding additional modules like pharmacy, lab, or billing, then there is a minimal add-on cost for those features.

Yes, yearly contracts are available where the user will get discounted pricing and dedicated support. The renewal process is simple and transparent.

Basic training plans are included in pricing. For advanced role-based and multi-location training, users need to pay additional charges.

Users will not get refunds during the mid-cycle of monthly plans. But for annual plans, refund policies are available as per the terms and conditions.

No, Healthray follows transparent pricing models. There are no hidden costs; whatever plan the user has selected is the final price.

Yes, if users and branches increase, then users need to upgrade the plan accordingly. This ensures smooth transitions and data safety.

AMC offers software updates, data backups, performance optimization, and technical support to ensure smooth and uninterrupted services.

Yes, Healthray HMS provides customized packages as per hospital workflow or module requirements. It provides flexible and cost-effective options to users.